Refund policy

We strive to supply healthy plants to our customers, but shipping live goods is challenge. Our goal is to be fair when considering refund requests, but we will not be held responsible for plant neglect. 

 

Damages and Items
Please inspect your order upon reception and contact us immediately if the item is dead, severely damaged or if you receive the wrong item, so that we can evaluate the issue and try to make it right. 

We require notification within 5 days of delivery. Take photographic evidence of any damaged packaging or product (at least 2 photos), and send to support@rootedwithcare.com.

*Wilting is normal for a plant that has been a box for several days. Water, monitor and report any issues. Broken branches and dropped leaves are also normal.*

 

Refunds
If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@rootedwithcare.com.